>> Our Standards

At Calderdale & Kirklees Careers we have a range of in-house Quality Procedures and a Statement of Service to ensure that all our customers receive consistent standards of service at all times.

In recognition of our customer-focused services and quality standards we have a number of accreditations including Charter Mark and Investor In People. We recently retained our Charter Mark accredited status; the following is an extract from the Charter Mark assessor's report:

'This is an organisation that has been a Charter Mark holder since 1997 and it excels in its ability to meet the needs of its users. Undoubtedly its real strength lies with its staff. They are well led. They are professional, well trained, motivated and committed to customer service. They are alert and responsive to the needs and sensitivities, particularly, of the young people whom they serve. The organisation would not be able to provide the high level of service that it does if it had not developed extensive, close working arrangements with other providers. It continues to find and respond to initiatives that widen the scope of their involvement with their users. They view the customers holistically as people with problems and issues to resolve and deal with these in order to better deliver their core business'.

We also subscribe to the Guidance Council code of practice National IAG Board Principles of Coherent IAG Service Delivery (116kb Adobe Acrobat PDF) and the Connexions principles and values (18.4kb Adobe Acrobat PDF) to ensure we are meeting national standards.

	Our Standards of Service
	How we monitor our standards
	Our customers' views

See how we are performing against our standards.