Our Statement
of Service |
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Our Statement of Service highlights to all our customers
what they can expect from us.
Customer care
In everything we do, we aim to be friendly, competent
and to take account of your particular needs.
We promise to:
- listen to you
- respond to your enquiry promptly and accurately
- honour our commitments and give an explanation if
an arrangement has to be broken.
We expect you to let us know in advance if you are
unable to keep an appointment with us.
Standards of service
We will make every effort to:
- answer telephone calls within 6 rings
- deliver a reply to a letter or e-mail within 7 working
days
All staff will give their name when answering the telephone
and wear name badges when dealing with the public.
Please tell us if we do not meet these standards.
Privacy and dignity
We promise to:
- offer private interview areas
- treat everyone with dignity and respect
- challenge unacceptable behaviour in the interests
of staff and other service users
Confidentiality
We promise that:
- we fully respect confidentiality
- we fully comply with the Data Protection Legislation
Any information you share with
us will be used to help you and only passed on to other
agencies with your permission. However, in exceptional
circumstances where it is in the public interest or
to safeguard a child or vulnerable adult's welfare, we may need to
pass on information to other agencies without permission.
For information on our safeguarding
policies, please contact
E: careerschief.exec@ckcareers.org.uk or T: 01484 226700 and ask to speak to a member of the Exec Team
Impartiality
We promise that:
- we will offer you impartial advice
- we will make you aware of any relationships with
other organisations. We receive funding from a variety
of sources
Equality
We promise that:
- we will work to deliver fair and equal services
to all
For information on our Equal Opportunities Policy (41.6kb Adobe Abrobat PDF)
Feedback
We promise to:
- welcome any complaints or suggestions about our
services
- evaluate our services and consult with users about
any changes
Compliment/Complaint Forms are
freely available in our Centres.
For information on our Full
Statement of Service (9.79kb Adobe Abrobat PDF)
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