The Twelve
Core Principles of our Culture |
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1. Work at Calderdale & Kirklees
Careers (C&KC) is based on openness and trust. The
Executive Team and managers aim to communicate extensively
with all staff - but not overload them. Communication
is two-way. Staff should keep managers informed of anything
significant and share any issues, problems, difficulties,
etc.
2. C&KC is a supportive, non-blame
culture employer. There is no need to hide mistakes.
We correct them and learn from them. We work as a team.
3. The aim is to involve staff at all
levels. Ideas are valued but it works better if proposals
can be pretty well worked through.
4. C&KC intends this to be an enjoyable
and safe workplace, does not tolerate harassment of
any kind, shows respect for all, and preserves the dignity
of all. Gossiping about colleagues is not acceptable.
5. C&KC’s reputation is all-important.
It is guarded jealously. This is everyone’s responsibility.
6. Partnership is an important part
of our work. We aim to be respected and reliable partners
and deliverers.
7. Quality of service to clients and
to colleagues is of paramount importance. Customer care
is about doing the small things, e.g. answering phones
quickly and in a friendly, polite, helpful way, as well
as the big things. Above all - keep your promises.
8. C&KC puts a lot of store by,
and invests heavily in, the development of staff. We
hope staff will respond by making the most of these
opportunities.
9. It is important to be organised,
be up to date and on time, follow the systems, respond
quickly and co-operatively to managers’ requests,
keep up with emails and use IT effectively.
10. Sickness absence - C&KC is
supportive of colleagues when they are ill and makes
generous provisions. However, we take a dim view of
abuse of sick leave and have systems to deal with it.
11. Use the Intranet - all the company’s
documents, terms and conditions, procedures, notes of
important meetings, bulletins, are all there.
12. Equal Opportunities is a cornerstone,
a fundamental principle.
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