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The importance of skills

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It's not just qualifications that are important, skills are important too!

Some skills are important to all employers, such as:

Communication – being able to speak and write clearly
Customer service – being pleasant and helpful with customers
Team working – working well with people you meet at work
Problem solving –sorting out daily problems quickly and for the benefit of everyone
IT – basic computing
Literacy and numeracy – good basic English and maths

Your employer will also expect you to learn the skills needed to do your job, these ‘specialist skills’ will be different depending on the job you do.

Sector Skills Councils, training organisations and employers are increasingly talking about Employability Skills*:

	Having a Positve Approach to Functional Skills:
	Using numbers effectively Using language effectively Using IT effectively
	and Personal Skills:
	Self-management - being on time; wearing suitable clothes for the job; behaving in the right way; overcoming challenges and asking for help when necessary. Thinking and solving problems - being creative; reflecting on and learning from own actions; prioritising work; analysing situations; and developing solutions. Working together and communicating - co-operating; being assertive; persuading; being responsible to others; speaking clearly to individuals and groups and listening for a response. Understanding the business - how the individual job fits into the organisation as a whole; recognising the needs of customers and service users; judging risks; coming up with ideas and contributing to the whole organisation.

*Source: Employability: incentivising improvement, June 2010 UKCES.

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